A Power Pages ticketing system integrated with Azure DevOps and Jira for IT service management.
A service management portal for capturing IT requests, managing ticket workflows and integrating operational intake with Azure DevOps and Jira delivery processes.
This delivery combines discovery, solution design, cloud tooling, secure implementation and measurable operational outcomes.
IT service requests needed a cleaner front door for users, while delivery teams still needed work to flow into the tools they already used for DevOps and Jira tracking.
We shaped the service journey around user-friendly ticket intake, status visibility and operational triage, then designed integration patterns for Azure DevOps and Jira handoff.
The Power Pages portal captured requests, stored ticket data in Dataverse, supported service workflow visibility and integrated with Azure DevOps and Jira so delivery teams could continue working in their existing tools.
The solution improved service intake, reduced disconnected handoffs and created a more transparent IT service management experience for users and delivery teams.
These patterns can be adapted for teams that need clearer records, better workflow control, more reliable reporting or stronger cloud delivery governance.
Book a discovery call and let's define the right approach for your organisation.
