Challenge
Student enquiries and support workflows needed a clearer central route with stronger staff visibility and better process consistency.
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Enterprise service platform
Student Hub & Service Platform
A centralised support and self-service experience designed to help staff manage interactions and improve student-facing service delivery.
Technology stack
Dynamics 365Power PlatformPower PagesDataversePower Automate
Solution
Designed CRM-backed workflows, support processes, training materials and a structured self-service experience for student and staff users.
Key deliverables
✓ Self-service support routes
✓ Staff-facing enquiry management
✓ CRM-backed data and workflow design
✓ Knowledge/support content structure
✓ Training and onboarding support
✓ Service improvement and stakeholder engagement
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