Services

Services that power smarter operations.

End-to-end capabilities to modernise Microsoft Cloud, Power Platform, data, workflow, service operations and Salesforce with measurable value.

Capabilities

From discovery to delivery.

GrizkOps helps organisations modernise operations, automate workflows, integrate systems and unlock measurable value across Microsoft Cloud, Power Platform, Dynamics 365, Azure, data engineering, full-stack delivery and Salesforce.

Business Analysis & Discovery

Understand problems, map processes and define the right Microsoft Cloud, Salesforce or digital solution before build starts.

DiscoveryProcess mappingRequirements
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Digital Transformation

Modernise manual, legacy and fragmented processes into cleaner digital operations.

StrategyRoadmapChange
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Power Platform & Dynamics 365

Build apps, automation, portals and CRM capability with Dataverse and Dynamics 365.

Power AppsDataverseDynamics
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Azure Cloud & Integration

Connect systems, secure APIs and design reliable cloud integration patterns.

AzureAPIsSecurity
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Automation & Workflow Engineering

Automate approvals, notifications, tasks and operational processes end-to-end.

Power AutomateLogicAudit
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Data Analysis & Reporting

Turn operational data into KPI dashboards, RAG reporting and decision-ready insight.

Power BIDashboardsKPIs
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Data Warehousing & Engineering

Design Fabric and Databricks data platforms for lakehouses, pipelines, warehouses and trusted analytics.

FabricDatabricksLakehouse
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Full-Stack Product Development

Design and build secure web apps, portals, admin tools and product prototypes.

Web appsPortalsAPIs
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DevOps, ALM & Release Management

Create controlled deployment pipelines, environment strategy and release governance.

Azure DevOpsCI/CDALM
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Cloud Migration & Legacy Modernisation

Plan the move from legacy systems, spreadsheets and disconnected tools to modern cloud platforms.

MigrationLegacy systemsCloud readiness
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Salesforce CRM, Integration & Cloud Transformation

Shape Salesforce CRM, Service Cloud and connected service operations from discovery through go-live.

SalesforceService CloudCRM
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Contact Centre & Telephony Integration

Connect Salesforce and service platforms with telephony, routing, agent workflows and reporting.

TelephonyContact centreOmni-channel
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Service detail

What each capability delivers.

Clear scope, practical deliverables and measurable outcomes for teams that need better systems and cleaner ways of working.

Discovery

Business Analysis & Discovery

Discovery work turns unclear operational pain into a prioritised delivery plan. We capture users, processes, data, controls, dependencies, integration points and success measures so the solution is grounded in how the organisation actually works.

Typical deliverables

  • AS-IS and TO-BE maps
  • Requirements catalogue
  • User stories
  • UAT approach

Useful outcomes

  • Clear scope
  • Reduced rework
  • Shared delivery language
Strategy

Digital Transformation

We help teams move from disconnected spreadsheets, legacy systems, email approvals and duplicated data entry to structured services, governed platforms and cleaner ways of working.

Typical deliverables

  • Transformation roadmap
  • Prioritised opportunities
  • Change plan
  • Benefits model

Useful outcomes

  • Better visibility
  • Improved adoption
  • Practical sequencing
Power Apps

Power Platform & Dynamics 365

Design and delivery across model-driven apps, canvas apps, Dataverse, Power Automate, Power Pages, Dynamics 365 modules and governed release practices.

Typical deliverables

  • Dataverse data model
  • Apps and workflows
  • Security roles
  • Solution packaging

Useful outcomes

  • Controlled delivery
  • Reusable platform foundations
  • Lower manual effort
Azure

Azure Cloud & Integration

Azure integration work connects the systems your teams depend on. We design APIs, serverless workflows, data movement and security patterns that are reliable and maintainable.

Typical deliverables

  • API design
  • Azure Functions
  • Integration architecture
  • Monitoring approach

Useful outcomes

  • Cleaner system boundaries
  • Reduced manual transfer
  • Improved resilience
Power Automate

Automation & Workflow Engineering

We automate repeatable work while keeping exception handling, audit trails and human approvals visible. The result is faster delivery without losing control.

Typical deliverables

  • Approval workflows
  • Notifications
  • Exception paths
  • Audit history

Useful outcomes

  • Faster cycle times
  • Fewer handoffs
  • Clear accountability
Power BI

Data Analysis & Reporting

Reporting work brings fragmented data into clear views for leaders and frontline teams. We focus on trusted definitions, usable dashboards and decision-ready measures.

Typical deliverables

  • KPI definitions
  • Power BI dashboards
  • RAG reporting
  • Data quality checks

Useful outcomes

  • Better decisions
  • Less spreadsheet reporting
  • Improved confidence
Fabric

Data Warehousing & Engineering

Data engineering work creates the governed foundation behind reliable analytics. We design and build pipelines, lakehouses, warehouses and semantic layers with Microsoft Fabric, Azure Databricks and modern ETL/ELT patterns.

Typical deliverables

  • Data warehouse design
  • Lakehouse architecture
  • ETL/ELT pipelines
  • Semantic model foundations

Useful outcomes

  • Trusted analytics layer
  • Reusable data pipelines
  • Better reporting performance
Web apps

Full-Stack Product Development

When a low-code platform is not the right fit, we build web products, portals, APIs and admin tools with modern engineering practices and clear operational handover.

Typical deliverables

  • Web application
  • API layer
  • Admin workflows
  • Deployment pipeline

Useful outcomes

  • Purpose-built experience
  • Scalable foundations
  • Maintainable codebase
Azure DevOps

DevOps, ALM & Release Management

We support teams with environment strategy, branching, pipelines, Power Platform ALM, release notes and deployment governance so change can move safely.

Typical deliverables

  • Environment strategy
  • CI/CD pipeline
  • Release governance
  • Deployment checklist

Useful outcomes

  • Safer releases
  • Better traceability
  • Reduced deployment risk
Migration

Cloud Migration & Legacy Modernisation

Migration work goes beyond moving data. We review current processes, data quality, reporting needs, user journeys, operational risks, system dependencies and future-state requirements before teams move into Microsoft Cloud, Power Platform, Azure, Salesforce or connected data platforms.

Typical deliverables

  • Legacy system review
  • Migration readiness assessment
  • Data mapping and cleansing plan
  • Validation and cutover checklist

Useful outcomes

  • Lower migration risk
  • Clearer data ownership
  • Improved cloud readiness
Salesforce

Salesforce CRM, Integration & Cloud Transformation

We support Salesforce transformation programmes from early discovery through to go-live and optimisation. This includes CRM operating model design, customer 360 requirements, case management, data migration planning, third-party integration, UAT coordination, reporting requirements, training, adoption and hypercare support.

Typical deliverables

  • Salesforce discovery pack
  • Customer 360 requirements
  • Integration and data migration plan
  • UAT and adoption approach

Useful outcomes

  • Clearer service model
  • Connected CRM processes
  • Improved go-live readiness
Telephony

Contact Centre & Telephony Integration

We help define how calls should route, how agents should manage customer interactions, how screen pops and customer records should appear, how cases should be created or updated, and how service teams should report on customer contact activity.

Typical deliverables

  • Agent journey maps
  • Telephony integration requirements
  • Call summary and disposition model
  • Contact centre UAT scenarios

Useful outcomes

  • Better call handling
  • Cleaner case capture
  • Improved contact reporting

Need help choosing where to start?

We can review your process, systems and data to identify the best first improvement opportunity.